Personal information includes any information that identifies you personally, such as name, address, email address or telephone number.
The charity recognises that your privacy is very important and so we want to be confident with the way we handle your personal information. We have outlined below how the charity collects, uses, discloses and protects this information.
How we collect information
The charity receives and stores personal information provided by applicants, employees, volunteers and donors supplied to us in writing, via email or on the telephone, when applying, enquiring, or registering for help, employment, volunteer opportunities or when donating money to the charity.
We may also receive information about you from third parties, for example, another charity, agency or other third party organisation who refers you to the charity.
How we use information
We may use the information we collect from you in any of the following ways:
· We principally collect personal information so that we can provide you with the services, products or information you have requested or to fulfil individual employment contracts with our employees or agreements with volunteers and to further our charitable aims, including for fundraising activities.
· We may also use personal information such as your address, email address and telephone/mobile phone number to communicate with you, for example to provide information relating to our work or new developments or for customer satisfaction queries.
· Contact details, including National Insurance numbers, will be used for security reasons so that we can verify your identity.
· We may also use your personal information for internal administration, analyses and operational/service reviews.
Disclosure of information
The charity may share personal information, as necessary, with our service providers, agents or other relevant third parties so that we can provide the services you have asked for or to process your donations or to carry out any other obligations arising from any contract or agreement entered into between you and the charity.
The charity may also disclose personal information to other employees and/or volunteers including the charity trustees.
The charity does not permit these parties to use such information for any other purpose than to perform the services they have been instructed to provide by us.