Privacy Policy

Privacy Policy

Privacy policy

This article outlines the Railway Benefit Fund’s (RBF) approach to the privacy of data that may be provided by visitors to

At RBF we take your privacy seriously and will continuously review our approach to ensure your privacy is protected as you interact with our website. 

We do this through compliance with relevant UK legislation, a requirement under a number of the governing principals of the Data Protection Act.


When we ask you for personal information we promise to:

  • explain why we need it
  • only ask for what we need
  • treat it as confidential


When we record and use your personal information we promise to:

  • only access it when we have a valid reason to do so
  • only share what is necessary and relevant
  • protect it and make sure nobody has access to it who shouldn’t
  • not sell it to commercial organisations


When we share your personal information with another organisation we promise to:

  • ensure that this is only done with your consent, or if we’re required to do so by law

All staff who handle personal information are given training and we take it very seriously if someone fails to use or protect it properly.

If you're unhappy with how we record and use your information you should contact

Please let us know  as soon as possible if anything relating to your contact details or issue changes, which may affect the information we hold.


What personal data we collect and how we use it:

We will mainly use your data to:

  • Provide you with the services, products or information you asked for
  • Administer your donation or support your fundraising, including processing gift aid
  • Keep a record of your relationship with us
  • Ensure we know how you prefer to be contacted
  • Understand how we can improve our services, products or information.

If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any problems you may be experiencing with the form or our websites.

We may also use your personal information to detect and reduce fraud and credit risk.



If you support us, for example make a donation, volunteer, register to fundraise,  sign up for an event or buy something from our shop, we will usually collect:

  • Your name
  • Your contact details
  • Your date of birth
  • Your bank or credit card details. 


It is up to you to decide what you share with us. Some information is personal,to ensure that you meet our eligibility criteria and that we can assist you as fully as possible.

  • Your name
  • Your contact details
  • Your date of birth
  • Your bank or credit card details.
  • Sensitive information that will enable us to determine how best we can support you; such as information related to your health, financial circumstances, family circumstances, racial or ethnic origin, trade union membership or any other information that will enable us to assist you fuully.

Sign up for updates

From time-to-time we send individuals who have signed up to receive updates from us an email. This email will contain information about RBF and about the services we offer. We'll always offer you the opportunity to unsubscribe from receiving further updates from us at the point that you receive the email. You can also contact us and ask to be removed from any such subscriptions and to cease sending you further emails.


The email we send you will track certain information about your interaction with that email. For example, if you opened it, if you deleted it, if you forwarded it, if you clicked on a link within it.

Links to other sites

This website contains links to third-party websites which are outside our control and which are not covered by this privacy policy. Whilst we've taken great care to check the quality and reliability of the sites that we link to, we cannot be held responsible for the privacy practices of other websites. We encourage you to check the privacy statement of each website you visit where your personal information is collected.

Social media sharing

We offer our visitors the opportunity to share certain content from our site to a range of social media platforms, for example, Twitter, Facebook and LinkedIn. We have no control over the privacy policies of these providers, and we recommend you read these. 

We'll record your use of social sharing to support our analysis of user behaviour so we can improve our site. We won't ask for personal information through our sharing tools and would recommend that where a visitor chooses to share information they do so wisely.


Our cookie policy

Our website uses cookies to help provide you with the best experience we can. This page explains exactly why we use cookies, what information we collect and how to reject or delete those cookies.

Our cookie policy allows us to use cookies to help us make our website work more efficiently for you. Cookies can help you to better navigate our site and perform certain functions such as adding comments, sharing pages on social networks and so on. 

Our cookie policy also helps us to improve the speed and security of the site and enable us to continuously improve your user experience.

Our website analytics tools, Google and Sitecore, use cookies to tell us how, when and where visitors use our website. We only use this to improve your experience. These cookies do not contain personally identifiable information and we use them internally for trend analysis purposes only. For example, we're able to find out what the most popular content is and which services are of most interest so we can provide you with more of the same information and support. 

We don't use cookies to collect personally identifiable and sensitive information without your express permission. Where we do collect such information, for example via our contact us forms, we won't share it with a third party without your express permission. 

Please note that if cookies are not enabled on your computer, your user experience will be limited to browsing rather than interacting with our site.

What are cookies?

Cookies are small files that are stored on your computer or mobile phone when you browse websites. Some cookies are essential to enable our website to work as expected by you, while others allow us to provide you with a better service (for example, understanding what content and services are most popular so we can develop our support and information to meet your needs).

How to manage cookies via your browser settings

You are able to delete cookies at any time by using the management tools within your browser. Some browsers like Chrome also allow you to run in ‘incognito mode’, which would make you appear to us as an unknown individual.

For more information about cookies, visit About Cookies.