Caseworker

We’re looking for a Caseworker to join our small, dedicated Services Team at Railway Benefit Fund (RBF), a national charity supporting railway people and their families across the UK. Railway Benefit Fund is a charity which provides support to current, former and retired railway people and their families across the UK. We offer help to those in Rail who need us. From financial grants and confidential advice, to online tools and a legal helpline, we provide a range of services designed to provide support through life’s unexpected events. Our assistance extends not just to those working in passenger rail, but also to the wider rail supply chain as well as freight and supporting staff.

This is a role where you’ll make a genuine difference. You’ll work directly with beneficiaries, offering practical and financial support, understanding their situation, and helping them access the help they need with empathy and compassion.

As a case worker, you will:

• Be the first point of contact for beneficiaries who apply to us for support
• Assist beneficiaries with grant applications and grant administration
• Connect beneficiaries to RBF partnerships and external agencies
• Provide a non-judgemental, practical, and supportive welfare service
• Familiarity with disability and welfare benefits rights and support
• Be the friendly voice for all grant and support enquiries

We’re looking for someone who:

• Demonstrates empathy, professionalism, and good judgement
• Has experience as a caseworker or a similar role
• Has an understanding of welfare benefits, debt, or financial hardship, or the willingness to learn
• Can manage a varied workload and communicate clearly with a wide range of people

The full job description, including key responsibilities and person specification, can be found in the supporting documents below.

RBF values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.

If you’d like to be part of a small team that provides meaningful support every day, we’d love to hear from you.

We will consider any reasonable adjustments that candidates may need during the recruitment process. If there are any reasonable adjustments or additional options you’d like to request, please contact [email protected] or call our office on 0345 241 2885.

To apply, please submit your CV and a covering letter setting out how you fit the specification we are looking for to Ryan Morgan, Services Manager at Railway Benefit Fund [email protected].

The closing date for applications is Monday 22nd April 2026.

Interviews will be held at our Crewe Office on Monday 27th April 2026.